Privacy Policy

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Business name, address, profile photo, and vehicle information (for drivers)
• Transaction Information: Details about trips, payments, and delivery history
• Location Data: Real-time GPS location when using our app (with your permission)
• Communication Data: Messages, feedback, and support inquiries
• Device Information: Device type, operating system, unique device identifiers, and mobile network information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect users with drivers and facilitate deliveries
• Send promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalize and improve your experience
• Comply with legal obligations

We may share your information in the following circumstances:

• With Drivers/Users: To facilitate trip bookings and deliveries
• Service Providers: Third parties who perform services on our behalf (payment processing, analytics, customer support)
• Business Partners: Insurance providers and other partners to offer you additional services
• Legal Requirements: When required by law, regulation, or legal process
• Safety & Security: To protect the rights, property, and safety of Truckers, our users, and others
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

Under the Protection of Personal Information Act (POPIA) in South Africa, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use, and applicable legal requirements.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.